How do I take the prints and can I use prints already taken?
We have special no mess paper that takes your prints mess free. 
You can also use old prints already made, even if they are a bit messy, we can usually tidy them up. 
Can you print on both sides of the silver? 
Simple answer is NO as we imprint from one side. If we could turn over the soft silver clay we use, and imprint the reverse, it would push out the front imprint!
Are items hallmarked?
The products we make are usually below the legal weight 7.78g so they do not need to be hallmarked. If we did Hallmark, then the cost would increase to cover the stamping and postage and would also add a delay of up to 2 weeks in returning finished keepsake, as we would have to send items to be tested & hallmarked by the Assay Office so we do not make keepsakes above this weight.
Can anything be engraved on the back of the pendants?
We can engrave a short message on the back of most pendants, we do charge an additional fee for a short message, but please note, this also delays the return of the finished keepsake by 3 days.
How many prints and names can you fit on a keepsake?
We can usually fit 2 prints on pendants, the larger dog tags will fit 3 to 4 prints without making them too small and usually only one print on a charm, due to the size.
​We can also usually fit most names under each print but we always make a layout for you to approve and if we have a problem fitting long names you will have the opportunity to review and suggest alternative design and layouts.
Do you always send a layout for approval before making?
Yes, we believe that it is important that all designs, layouts and spellings are double checked before commencing work. This gives you the a chance to change your mind on layout, or style, before expensive work commences.
It is important to note, that once your approval has been given and work has commenced on the product any changes or errors cannot be rectified and a replacement would be needed. This cost would be the responsibility of the customer who approved the layout, including any associated additional postage costs.
Do you make fingerprints silver items?
Yes we do.
What is the Silver and attachments you use made of?
All imprint pendants and charms are made from a recycled silver product made in Japan. The silver is called “fine silver” and is 99.9% silver content.
All other parts, i.e. jump rings, chains, key ring, split rings etc.. are made from sterling silver, which has a lower silver content of 92.5%.
What if I need my keepsakes faster?
If you need an urgent turnaround, or have a special request, then please request this at the time of the order. and we will prioritise your order.
Do you offer discounts for large orders
We do not offer discounts for a larger orders, as we do not have the margin to offer discounts for larger orders, as each item is individually made and we do not get any economy of scale and the price is always set as low as possible for every order.
What happens if my silver tarnishes?
Tarnish happens to all silver products, we coat our products to reduce the speed of tarnish but cannot stop it completely, if you have tarnish issues and want to know how to clean and care for your silver please click here for more information
What if something happens to my keepsake what are the terms of purchase
Please refer to our terms and conditions the link is here, and all sales are covered by these terms and conditions and any purchase is taken on the understanding that you accept these terms and conditions. 

This is a new shape pendant for us, we have just started to add to our shop for sale in time for Christmas 202o,
This pendant has an aged patina added or can be left as a natural shiny silver which is most popular choice.

We will introduce the new heart shape at an introductory price 10% lower then rrp for the first month to see how much you love this shape, hopefully as much as we do.

We will bring on new designs in the coming weeks so please keep an eye out for something new, or if you would like to see a special shape, please leave a comment and I will get back to you ASAP or email me .

PS We can make most shapes, please ask.

Well it's clear now that non essential shops are to be closed in the busy christmas shopping period when most people are looking for that special gift for Christmas.
To ensure you don't miss out on getting that special unique gift, WoW Silver makes it easy to buy that special unique gift for a loved one mum dad or grandparents by ordering your personalised keepsake online at our ETSY shop.

​Check out our latest blog that shows you how you can easily take prints with your phone camera to get your keepsake fast in time for Christmas, click the picture or see our Blog post here.

So don't let Covid stop you getting a special gift this Christmas, we will be working hard to ensure we make your gift special and to your design in time for Christmas 2020.

When you need to get prints to us in a hurry, or everywhere is closed due to Covid lockdown, maybe you're not based in the UK, or just in a hurry for Christmas gifts!
You can take prints by using childrens paints to make a handprint or footprint on paper to scan and email, but what if you don't have any paints and want to get your prints to us fast?

We can use a photo of a foot or hand.
You can use your phone camera or a posh SLR.

Just ensure to light the subject as good as you can and avoid shadows taking the photo directly in front of the feet or hand.
Small children will find it hard to open their palms to allow you to photograph them so you may need someone's help, but feet are another thing, they are much easier.
When your child is asleep and still it will be easier to take a good picture
​Here are some examples of photos we can use to make keepsakes in our WoW Silver Studio.

​From these photos we can make your keepsake, just like the examples below just using these images to produce lasting momentos for you and your family.                   

​ Online shop

Find out more at our ETSY online shop where you can buy your very own lasting memory keepsake.