FAQ

How do I make the prints and can I use prints already taken?
We send you a kit when you place the order, and it contains all you need to take inkless mess free prints. You can also send us prints you already have, even if they are a bit messy, we can usually tidy them up. We usually ask that the prints are then scanned and emailed back to us to speed up completion of your order.
 Can you print on both sides? 
Simple answer is NO as we imprint from one side. If we could turn over the soft silver clay we use, and imprint the reverse, it would push out the front imprint!
Are items hallmarked?
The products we make are usually below the legal weight so do not need to be hallmarked. We are looking into offering  hallmarking as an additional service, it would mean each item hallmarked would have a small extra charge, in addition there would be another 7 – 10 days delay in returning finished goods, as we would have to send items to be tested & hallmarked by the Assay Office.
Can anything be engraved on the back of the pendants?
We can engrave a short message on the back of most pendants, and we charge an additional fee for a short message, but please note, this also delays the return of the finished product by 7 days.
How many prints and names can you fit on a keepsake?
We can usually fit 2 prints on pendants, the larger  dog tags will fit 3 to 4 prints without making them too small,  and usually only one print on a charm, due to the size. We can also usually fit most names under each print but we always make a layout for you to approve and if we have a problem fitting long names you will have the opportunity to review and suggest alternative design and layouts.
Do you always send a layout for approval?
Yes, we believe that it is important that all designs, layouts and spellings are double checked before commencing work. This gives you the a chance to change your mind on layout, or style, before expensive work commences. It is important to note, that once your approval has been given, and work has commenced on the product,  any changes or errors cannot be rectified and a replacement would be needed. This cost would be the responsibility of the customer who approved the layout, including any associated additional postage costs.
Do you make fingerprints silver items?
We can make these types of silver, but have chosen to exclude these from our range, as we have found that you will not get a good imprint of a fingerprint on children less than 12 months old, as their prints are not highly defined. All you would get is a dent in the silver, which we feel is not fair on the customer who is paying a for a personal keepsake.
What is the Silver and attachments you use made of?
All imprint pendants and charms are made from a recycled silver product made in Japan. The silver is called “fine silver” and is 99.9% silver content. All other parts, i.e. jump rings, chains, key ring carabineers etc.. are made from sterling silver, which has a lower silver content of 92.5%.
What if I need my keepsakes faster?
If you need an urgent turnaround, or have a special request, then please email or call us direct. We usually respond very quickly and can be reached at most times.
Do you offer discounts for large orders
Discounts, we do not offer discounts for a larger orders, as we do not have the margin to offer discounts for larger orders, as each item is individually made and we do not get any economy of scale and the price is always set as low as possible for every order.